Refund & Return Policy
Last updated: August 31, 2026
We want customers to receive their Enoch Press™ editions in excellent condition.
Because our physical books are printed to order, our return policy differs from that of retailers holding mass-produced inventory.
Change-of-Mind Returns
Because physical books are produced specifically in response to customer orders, we generally do not accept returns or provide refunds solely because a customer changes their mind after an order has entered production.
This does not affect any rights you may have under applicable consumer protection laws.
Order Cancellations
If you need to cancel an order, contact us immediately at enochpress.co@gmail.com.
We will attempt to cancel the order before production begins. However, because orders may be submitted for fulfillment shortly after purchase, cancellation cannot be guaranteed.
Once an order has entered production, it may no longer be possible to cancel it.
Damaged or Defective Books
If your book arrives damaged or contains a manufacturing defect, contact us as soon as possible after delivery.
Please provide:
- Your order number
- A description of the issue
- Clear photographs showing the damage or defect
- Photographs of the packaging where appropriate
We will review the issue and, where appropriate, arrange a replacement or refund.
Please do not return an item without contacting us first.
Incorrect Items
If you receive an item different from what you ordered, contact us with your order number and photographs of the item received.
Once verified, we will arrange an appropriate resolution.
Incorrect Addresses
Customers are responsible for checking their shipping information before completing an order.
If an order cannot be delivered because the customer supplied an incorrect or incomplete address, eligibility for replacement or refund will depend on whether the shipment can be recovered or returned and the circumstances of the order.
Contact us as soon as possible if you notice an address error.
Digital Products
Because digital products are delivered electronically and cannot practically be returned once accessed or downloaded, purchases of digital products are generally non-refundable after delivery or access, except where required by applicable law or where the digital product is defective or materially different from its description.
If you experience a technical problem accessing a digital product you purchased, contact us and we will assist you.
Refund Processing
Approved refunds are returned to the original payment method where possible.
Your bank, card issuer, or payment provider may require additional processing time before the refund appears in your account.
Consumer Rights
Nothing in this policy is intended to exclude, restrict, or override rights that cannot legally be excluded under applicable consumer protection laws.
Contact
To request assistance with a damaged, defective, incorrect, or otherwise eligible order:
Email: enochpress.co@gmail.com
Please include your order number and relevant photographs.